General Terms and Conditions (GTC)

FAM GmbH – SMESH-MMA Event on 11.10.2025 at MHP Arena Ludwigsburg

1. Scope
These GTC apply to the sale of admission tickets (“Tickets”) for the SMESH-MMA event on
11.10.2025 at MHP Arena Ludwigsburg, organized by FAM GmbH, Marco-Polo-Weg 16, 70439 Stuttgart (hereinafter referred to as “Organizer”).

2. Contract Conclusion
By completing the ordering process on the Organizer’s website through the ticket system “Pretix”, the customer submits a binding offer to purchase. The contract is concluded upon confirmation of the order (e.g., via email). Shipping will only occur after full payment.

3. Payment Methods
Available payment methods are PayPal, credit card, and bank transfer. Payment is due immediately after ordering.

4. Right of Withdrawal
There is no right of withdrawal according to § 312g Abs. 2 No. 9 BGB, as this is a leisure event with a fixed date.
The purchase is binding.

5. Ticket Personalization & Transfer
All tickets are personalized. Admission is granted exclusively to the person named on the ticket. Resale or transfer is expressly prohibited. ID checks will be conducted.

6. House Rules & Behavior
Glass bottles, weapons, pyrotechnics, or other dangerous objects are prohibited. The house rules of MHP Arena must be observed. Violations may lead to exclusion from the event.

7. Admission
No claim for admission in case of late arrival.
No refund for no-shows or late arrivals.

8. Refunds
In case of complete cancellation, the ticket price will be refunded.
In case of postponement, tickets remain valid unless proof prevents attendance.

9. Image and Sound Recordings
Image and sound recordings will be made at the event.
By purchasing a ticket, the visitor agrees to the use of this material for marketing purposes.

10. Final Provisions
German law applies. The place of jurisdiction is Stuttgart if the customer is a business entity. Should any provision be invalid, all other regulations remain valid.